Marugame Udon's story

USA UK Japan / Japanese QSR chain

Locations

+1000

Integrations

POS system

Since its inception, the Japanese Noodle and Udon specialist has focused on offering authentic Japanese food to the masses. With 5 complex and interconnected integrations, the change they have experienced using Bistrohub has been noticeable.

“Let’s imagine a typical day for one of our restaurants. A shift with the team busy taking in house orders while the tablets are buzzing away with incoming orders from the various delivery platforms. Between services the restaurant’s staff have to quickly check all of the orders and manually retype them into the POS terminal to send them to the kitchen.

It was an operational mess with errors happening on the orders being retyped and a decrease in focus from our staff, it was impacting our in-house service. Bistrohub has allowed us to streamline our delivery operations and still maintain our high quality in house customer experience.

Bistrohub has allowed us to streamline our delivery operations and still maintain our high quality helping us to maintain our high quality in-house customer experience.

HILARY ANSELL, marketing director Tweet

5 systems, one middleware

Systems integrations can be a daunting task, particularly for a giant like Marugame with 1000s of locations. “With 5 different systems interacting with our kitchen, offices, logistics and end-users we needed a robust system and plenty of customisation. We have found in Bistrohub the flexibility that we expect from a long term partner for our systems integration.”

We have found in Bistrohub the flexibility that we expect from a long term partner for our systems integration.

HILARY ANSELL, MARKETING DIRECTOR Tweet