Spain / Chinese food specialist
Shanghai Mama is one of the fastest growing food brands in Spain . Since its inception this family owned Chinese specialist has focused on bringing authentic Chinese food to a country that is seldom accustomed to real Chinese restaurants. The change they have experienced using Bistrohub has been noticeable in their sit-in and dark kitchen locations.
“Let’s imagine a typical day for one of our restaurants. A shift with the team busy taking orders from eight or nine tables while the tablets are buzzing incessantly with incoming orders from the various delivery platforms. Between service and service, the restaurant’s staff have to quickly check all of the orders and rewrite them by hand in the POS terminal to send them to the kitchen, with all that entails.
It was an operational mess with errors happening on the orders being retyped and a decrease in focus from our staff, it was impacting our service and Bistrohub has made all the difference streamlining our delivery operations while helping us to maintain our quality standards with sit-in customers.”
With the increased demand for food delivery during the pandemic we saw a big opportunity to expand into several new areas in Madrid and Barcelona, virtual kitchens have helped us reaching to more areas much faster. Bistrohub has been a key element in making this project work. Without centralising our delivery operations we wouldn’t be VAT compliant and couldn’t keep up with our inventory changes from these locations and online orders.