Managing multiple delivery channels, on-demand delivery riders and in-house systems at once can be challenging in a time with limited resources and personnel. The Pizza Room offers some of the most sought-after pizzas in London. The family business provides freshly made top-quality Italian cuisine using only the freshest ingredients, satisfying their clients time and time again. The successful business had been predominantly a sit-in restaurant, but this changed with the onset of the Covid-19 pandemic.
As Pamela Tironi, owner of The Pizza Room, puts it: “We’ve had to rapidly change our model from being a predominately sit in restaurant to delivery only and Bistrohub has helped us manage this change. Feedback from the managers and operations team has been very positive. They particularly enjoy the ability to manage the menus and channels from one place. As we have multiple locations this used to be very complicated as we had to make the changes on several different tablets. The ability to also see live data across our delivery platforms and e-commerce is also very helpful as it allows us to get a good overview of our monthly expenditure across all our channels. ”
The Pizza Room experienced great results with their online operations, using Bistrohub allowed them to focus on higher volumes from their online sales channels, reducing errors from double typing into their POS and allowing workers and chefs to focus on making great food. Given the success of their new model they decided to expand their operations entering the world of the Dark or Ghost Kitchens.
“As our technology partner we came to Bistrohub since we knew they offered a comprehensive solution for dark kitchens with a Kitchen Display System. Bistrohub’s team was very helpful in advising us on the set up and making sure our needs were heard. Adapting their product to what works best for us.”